The Information Services Manager, under the direction of the Knowledge Management Sr. Manager, will serve as the primary liaison between the business and the providers of information technology services. In this role, the Information Services Manager will lead the effort to collect, understand, document, and communicate the functional specifications that support a specific technology solution needed to support a business need, as well as performing the necessary research and analysis of the various technology solution options, through the testing, training, and deployment, and subsequent support.
Essential Duties and Responsibilities:
Analyzes the issues to be solved and helps provide solutions to meet the desired business outcomes through the use of information technology.
Oversees the documentation of functional business requirements that describe the information technology system, process, or product to fulfill the business requirements.
Maintains an understanding of a broad range of legal processes and related systems in the industry.
Maintains an understanding of Firm business and the business processes of the various practice groups.
Provides strategic advice, content expertise, and legal process analysis in defining legal practice and administrative application solutions.
Collaborates with attorneys and staff to define and document business requirements and with technical staff to develop solution alternatives.
Participates in project planning activities for the Firm and oversees planning activities for legal practice application projects. This includes use of project management skills of planning, organizing, securing, and managing resources to ensure the successful completion of specific project goals and objectives.
Contributes to project deliverables including project charters, status reports, and project risk, resources, and financial plans.
Responsible for the communication of status, business impact, and system changes to team members, Section Leaders, project sponsors, management, and other interested parties.
Coordinates issues, tracking, and resolutions. Manages testing activities for new software, upgrades, troubleshooting, and other project assignments. Provides guidance for testing strategies, scope and scenarios.
Responsible for the development of strategy related to deployment and training of legal practice and administrative application solutions.
Responsible for hiring, supervising, evaluating, and coordinating disciplinary action for Practice Support Analysts in the Business Information Services department.
Handles conflict thoughtfully. Listens attentively and reinforces words through considerate body language, asks probing questions, and solicits multiple sources of advice prior to taking action.
Builds relationships by sharing information, ideas and problems. Shares information and readily determines who to go to for relevant information. Seeks assistance and feedback in the problem solving process. Partners with others to achieve expectations.
Works with vendors for operational and technical support for the Firms legal practice and administrative application solutions.
Continues to develop skills, knowledge and ability to improve processes and procedures, and keep updated on trends and developments in the industry. This includes meeting annual personal development goals.
Supervises Practice Support Analysts.
Knowledge, Skills and Abilities:
Ability to get consensus and collaboration across multiple business units.
Ability to keep current with new developments and adapt to change.
Ability to use analytical decision making skills to analyze issues, establish priorities, offer options, anticipate consequences, and resolve problems in a variety of contexts.
Ability to identify customer needs and maintain and support a customer service philosophy.
Ability to exercise good judgment and discretion in handling confidential materials and matters.
Organizational skills sufficient to prioritize work and complete assignments accurately, either independently or as part of a team, under pressure of competing deadlines and with frequent interruptions, working from ones own initiative and/or following direction, policies, or procedures.
Strong verbal, writing, and interpersonal skills with the ability to act as a resource for, provide customer service in a courteous manner to, and work effectively with diverse groups of people at various levels within the organization.
Demonstrated supervisory skills, including hiring, mentoring, assigning work, motivating, and managing the performance of a department.
Education and/or Experience:
B.A. or B.S. degree preferred.
Five or more years of recent information technology, business systems analysis / business analysis experience.
Skills in information management discipline would be a significant advantage; familiar with document management, corporate taxonomy and business engagement would be advantageous.
Project management skills or PMP Certification is a true plus (PM Methodologies).
This position description is intended to describe the general content of and requirements for the performance of the job. The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs.
This position description does not constitute a written or implied contract of employment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
If interested in applying for this opportunity, please click "apply online" at the end of this page. EOE