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Staff Opening
Records Analyst II
Location: Atlanta
Category: Records Management
Experience Level: 2+ years

The Records Analyst II, under direction of the Regional Records Manager, is responsible for facilitating defined procedures to ensure compliance with records management standard operating procedures; describes procedures and standards, which includes training others; and maintains documentation or procedures. Additionally, the Records Analyst II will facilitate the preparation, sending, and documenting the acknowledgement by current and former clients that they have received notification of the client matter records retention policy.
Essential Duties and Responsibilities:

• Assists with Records and Information Management System orientation, training and cross-training, to include: New Hires, current Attorneys and Administrative staff, as well as Records Management department employees.
• Assesses and file clean-up projects and develops a plan to enter the materials into the Records and Information Management System.
• Audits the Records and Information Management System to ensure data is being entered thoroughly and accurately by end users according to best practices.
• Interacts with users to answer questions and resolve issues related to the firm Records and Information Management System.
• Assists the Records Coordinator by interpreting and assessing all departing / incoming attorney file transfer documentation, and takes the necessary steps to ensure all files are entered or updated in the Records and Information Management System according.
• Facilitates the documentation / tracking of each client’s acknowledgment of the firm client matter records retention policy.
• Process matter closing requests
• Participates in the creation and maintenance of Standard Operating Procedures (SOPs).
• Takes appropriate actions to ensure obligations are met. Revises standards in response to change by setting objectives that meet organizational needs.
• Builds relationships within fellow coworkers, RMS/DMS team and Information Services team and IT team by sharing information, ideas and problems. Shares information and readily determines who to go to, for relevant information. Seeks assistance and feedback in the problem solving process. Partners and collaborates actively with others to achieve expectations.
• Takes initiative as appropriate by voluntarily taking the first steps to identify and address existing and potential obstacles, issues, and opportunities.
• The Records Analyst II will continue to develop skills, knowledge and ability to improve processes and procedures, and keep updated on trends and developments in the industry. This includes meeting annual personal development goals.

Knowledge, Skills and Abilities:

• Experience with the Microsoft Office Suite.
• Broad range of Records Management System and quality control knowledge, procedures and experience.
• Communicate effectively with stakeholders verbally and in writing. Listen actively to facilitate understanding and prevent conflict. Ability to effectively present information and respond to questions from groups or staff, legal personnel and clients. This includes reasonable ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Identify and recommend course of action.
• Accurate data entry skills with attention to detail, with typing skills of 45 wpm. Ability to analyze and troubleshoot technical scenarios. Ability to organize information into a systematic process.
• Ability to work independently in a team environment with minimal supervision, take initiative, set priorities, follow through and see projects through to completion.
• Demonstrate the ability to recognize and react to situations with a sense of urgency and problem ownership, with a focus on customer service. Sustain cooperative working relationships with internal and external clients and records team members.
• Ability to read, analyze and interpret general and complex business documentation. Ability to write routine business correspondence. .
• While performing the duties of this job, the employee is regularly required to sit, walk, and stand. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must be able to regularly lift/move up to 10 lbs., frequently lift and/or move up to 25 lbs., and be able to reach and replace objects from shelves up to 8 feet high. Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions.

Education and/or Experience:

• B.A. or B.S. from an accredited college or university and two years experience in records management (legal environment preferred); or any equivalent combination of training, education and experience that demonstrates the ability to perform the duties of the position.
• Knowledge of standard records management database system, office machines and equipment.

This position description is intended to describe the general content of and requirements for the performance of the job. The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs.

This position description does not constitute a written or implied contract of employment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

If interested in applying for this opportunity, please click "apply online" at the end of this page. EOE

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